Terms of Service

Last Updated: January 20, 2025

Welcome to Pacific Integrated Seattle. These Terms of Service ("Terms") govern your use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms.

1. Services

Pacific Integrated Seattle provides commercial security camera installation, AI-powered monitoring solutions, and related security services. Our services include:

• Security system consultation and assessment
• Professional installation of security cameras and equipment
• Integration with Deep Sentinel live monitoring services
• Ongoing maintenance and support

2. Service Area

We provide services throughout the Seattle metropolitan area, including Seattle, Bellevue, Tacoma, Redmond, Kirkland, Everett, Renton, Kent, Federal Way, Bothell, and surrounding Puget Sound communities.

3. Assessment Requests

When you submit a request for a free security assessment:

• You agree to provide accurate contact and property information
• You authorize us to contact you by phone, text, or email regarding your request
• Assessments are provided at no cost with no obligation to purchase
• We will schedule assessments at mutually convenient times

4. Installation Services

For customers who proceed with installation:

• A separate installation agreement will be provided with specific terms, pricing, and warranty information
• Installation timelines are estimates and may vary based on property requirements
• Customer is responsible for providing necessary access to the property
• Permits, if required, will be obtained in accordance with local regulations

5. Monitoring Services

Live monitoring services are provided by Deep Sentinel and are subject to their terms of service. Pacific Integrated Seattle acts as an authorized dealer and installer. Monitoring services:

• Require active subscription with Deep Sentinel
• Are subject to Deep Sentinel's service agreement
• May include interaction with law enforcement when threats are verified
• Require functioning internet connection at the monitored property

6. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your property and security needs
• Maintain equipment in accordance with provided guidelines
• Ensure reliable internet connectivity for monitoring services
• Notify us of any changes to property ownership or contact information
• Comply with all applicable laws regarding security camera usage
• Not use equipment for illegal surveillance or in violation of privacy laws

7. Limitation of Liability

While our security systems are designed to deter crime and facilitate rapid response:

• We cannot guarantee prevention of all criminal activity
• Response times depend on various factors including guard availability and police response
• We are not liable for losses resulting from criminal activity, equipment malfunction, or service interruption
• Our liability is limited to the amount paid for services in the preceding 12 months

8. Warranty

Equipment warranties are provided by the respective manufacturers. Installation workmanship is warranted for a period specified in your installation agreement. Warranty does not cover:

• Damage from misuse, accidents, or natural disasters
• Modifications made by unauthorized parties
• Normal wear and tear
• Issues caused by power surges or internet outages

9. Intellectual Property

All content on our website, including text, images, logos, and design, is the property of Pacific Integrated Seattle or our licensors and is protected by copyright and trademark laws.

10. Website Use

When using our website, you agree not to:

• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or collect data
• Interfere with the proper functioning of the website

11. Indemnification

You agree to indemnify and hold harmless Pacific Integrated Seattle, its officers, employees, and partners from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

12. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in King County, Washington, in accordance with Washington state law.

13. Modifications

We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the modified Terms.

14. Termination

We may terminate or suspend access to our services at our discretion, particularly in cases of Terms violations or non-payment.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms of Service, please contact us:

Pacific Integrated Seattle
4601 Airport Way South
Seattle, WA 98108
Phone: (425) 230-4146