Manage Emergency Contacts | Deep Sentinel Help Center | Seattle
Critical

Manage Emergency Contacts

Set up the phone numbers that Deep Sentinel guards will call during security events at your Seattle property. Keep these current for effective emergency response.

1

Why Emergency Contacts Matter

When Deep Sentinel guards detect suspicious activity at your property, they follow a specific protocol:

  1. Guards attempt to verify the situation via two-way audio
  2. If verification fails, they call your emergency contacts in order
  3. If contacts can't be reached, guards may dispatch law enforcement

Important: Outdated emergency contacts can lead to unnecessary police dispatches or delayed response during real emergencies. Review your contacts regularly.

2

Navigate to Emergency Contacts

To view or update your emergency contacts:

  1. Open the Deep Sentinel app
  2. Tap Settings (bottom right)
  3. Tap Account
  4. Tap Emergency Contact
Emergency Contact Information screen
3

Understanding Contact Priority

Contacts are called in order of priority (#1 first, then #2, etc.). Consider this when setting up your list:

  • Contact #1: Should be the person most likely to answer and most able to respond (owner, manager)
  • Contact #2: Backup contact if #1 doesn't answer (co-owner, assistant manager)
  • Additional contacts: Other people who can verify or respond to situations

Tip: For Seattle businesses, consider adding an on-site manager as Contact #1 and the business owner as Contact #2.

4

Add a New Contact

To add a new emergency contact:

  1. Tap + Add a contact
  2. Enter the contact's full name
  3. Enter their phone number (must be able to receive calls)
  4. Select their role (Owner/Principal, Manager, Employee, etc.)
  5. Tap Save

The new contact will be added to the bottom of the list. You can reorder contacts by editing their priority numbers.

5

Edit or Remove Contacts

To modify an existing contact:

  1. Tap the pencil icon next to the contact's name
  2. Update their information as needed
  3. To remove a contact, scroll down and tap Delete Contact
  4. Tap Save to confirm changes

Best practice: Review your emergency contacts quarterly or whenever there are staffing changes at your Seattle location. Outdated contacts can compromise your security response.